What is a Complaint :

Complaint means any allegation in writing made by a complainant that:

(a) an unfair trade practice or a restrictive trade practice has been adopted by any trader or service provider

(b) the goods bought by him or agreed to be bought by him suffer from one or more defects

(c) the services hired or availed of or agreed to be hired or availed off by him suffer from deficiency in any respect

(d) A trader or service provider as the case may be has charged for the goods or for the services mentioned in the complaint, a price in excess of the price fixed by or under any law for the time being in force displayed on the goods or any package containing such goods, displayed on the price list exhibited by him by or under any law for the time being in force, agreed between the parties.

(e) Goods which will be hazardous to life and safety when used are being offered for sale to the public – In contravention of any standards relating to safety of such goods as required to be compiled with, by or under any law for the time being in force; If the trader could have known with due diligence that the goods so offered are unsafe to the public;

(f) Service which are hazardous or likely to be hazardous to the life and safety of the public when used, are being offered by the service provider which such person could have known with due diligence to be injurious to life and safety.