Pre-installation Stage :
1. Board’s sanction of ATM installation service.
2. ATM installation complies with the strategic Information Technology plan of the Bank.
3. Purchase of ATMs need to be driven through the same formality of a purchase of asset of the Bank like flotation of tenders, etc.
4. Location of the ATMs both branch attached as well as independent locations should be finalized to achieve the aim of Bank’s investment in this service.
5. All requisite permissions and licenses should be obtained by the Bank including communication to the Reserve Bank of India.
6. Environmental preparations should be made considering legal, security and operational issues. Environmental policy should be also set in writing to permit standard environment with sufficient provision to permit customization necessitated by location peculiarities.
7. The estate department of the Bank or an independent architect should certify to the Estate department about the quality and appropriateness of
translation of set policy at each of the ATM location.
8. Cash replenishment policy needs to be finalized before operating any of the ATMs. This can be a set policy or a contingent policy determined by the
number of ATM units set up by the Bank. Cash replenishment can either be managed by the Bank itself or can be outsourced. With the Bank itself it can either be done by a Central or Regional office or a nodal equivalent branch in which case, the ATM cash balance is reflected in the books of this Branch. The various alternatives should be evaluated and selected.
9. If the cash management of ATMs is to be outsourced, similar procedure should be adopted by invitation of either open tenders or inviting tenders.
10. Insurance of cash in ATMs should be negotiated with insurance companies and if the number of ATMs is numerous, select insurance companies may
be invited to bid.
11. Application software should be able to communicate with the ATM software and this delicate requirement should be specifically mentioned in the
agreement with the ATM vendor and application vendor since their cooperation is essential at this stage.
12. ATM software, operation and reflection in the main application should be software tested either internally or through a professional firm before
operations commence.
13. Cash replenishment policy should be set ensuring the maximum limit set per ATM is not exceeded.